Refund Policy

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Refund Policy for Kaiser Overseas

Last updated: August 30, 2025

This Refund Policy outlines the terms and conditions for refunds related to courses and services offered by Kaiser Overseas (“us”, “we”, or “our”) through our website https://www.kaiseroverseas.com (the “Service”).

Please read this policy carefully before making any purchase. By purchasing any course or service from Kaiser Overseas, you agree to this Refund Policy.

1. General Refund Principles

At Kaiser Overseas, we are committed to providing high-quality educational services. We understand that circumstances can change, and we aim to be fair and transparent in our refund process.

Refunds are generally provided under specific conditions and are subject to the terms outlined below. The eligibility for a refund may depend on the type of course/service, the timing of the request, and the extent to which the service has been accessed or utilized.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  1. Course Cancellation by Kaiser Overseas: If Kaiser Overseas cancels a course or service for any reason, registered users will be entitled to a full refund of the amount paid for that specific course/service.
  2. Technical Issues Preventing Access: If a user is unable to access a purchased course due to persistent technical issues directly attributable to Kaiser Overseas’s platform, and these issues cannot be resolved within a reasonable timeframe (e.g., 7 business days) after being reported, a full or partial refund may be issued. This will be determined after verification by our technical support team.
  3. Within the Cooling-Off Period (if applicable): For certain courses, a short cooling-off period (e.g., 24-48 hours) might apply from the time of purchase, during which a refund may be requested, provided no substantial part of the course content has been accessed or downloaded. This period, if applicable, will be explicitly stated on the course purchase page.
  4. Failure to Deliver Promised Services: If Kaiser Overseas fails to deliver a significant portion of the core services explicitly promised at the time of purchase, a refund may be considered on a case-by-case basis.

3. Non-Refundable Situations

Please note that, generally, no refunds will be issued in the following situations:

  • Course Commencement/Access: Once a course has commenced, or if the user has accessed a substantial portion (e.g., more than 10-15% of the course content, or specific key modules) of the digital course materials, no refunds will be granted.
  • Change of Mind: Refunds will not be provided for a change of mind, personal reasons, or lack of time to complete the course after access has been granted.
  • User System Incompatibility: Refunds will not be issued due to incompatibility with the user’s personal computer system, internet connection, or software, provided that the course prerequisites and technical requirements were clearly stated.
  • Expiry of Access Period: No refunds for unused course access once the stipulated access period has expired.
  • Services with Immediate Commencement: For services such as one-on-one counseling, document review, or consultation sessions that are delivered immediately or on a scheduled basis and have been provided, no refunds will be issued.
  • Promotional/Discounted Purchases: Courses or services purchased during a special promotion, sale, or at a discounted price are generally non-refundable.
  • Violation of Terms & Conditions: If a user’s access is terminated due to a violation of our Terms & Conditions, no refund will be provided.

4. How to Request a Refund

To request a refund, you must contact Kaiser Overseas via email at info@kaiseroverseas.com or WhatsApp us at +91 85954 92123 within the eligible refund period (if any) and clearly state your reason for the refund request. Please include the following information:

  • Your full name
  • Email address used for purchase
  • Course/Service name
  • Date of purchase
  • Reason for refund request
  • Relevant proof (e.g., screenshots of technical issues)

All refund requests will be reviewed on a case-by-case basis. We reserve the right to deny a refund if the request does not meet our eligibility criteria.

5. Refund Processing

If a refund is approved:

  • The refund will be processed within 15-30 business days from the date of approval.
  • Refunds will typically be issued to the original payment method used for the purchase.
  • Any transaction fees or charges incurred during the initial purchase or the refund process (if applicable) may be deducted from the refund amount.
  • For payments made via bank transfer, you may be required to provide your bank account details for the refund.

6. Changes to this Refund Policy

Kaiser Overseas reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

7. Contact Us

If you have any questions about our Refund Policy, please contact us: